Policies
Our Catering Policies
Staffing Rate — Events requiring staff on site, Hank’s will provide servers and chefs at a rate of $25 per hour, per staff member. For custom menus requiring a chef presentation or carving station, the chef rate will be $50 per hour. Bartending services available for $50 per hour for events with Hank’s provided alcohol. These rates are not included in the service charge or coordination fee. 2 hour minimum required for basic set up and break down. Additional hours may be needed, depending on guest count, and set up requirements.
Service Charge – A 20% service charge will be added to any event requiring Hank’s staffing on site.
Coordination Fee – An 14% coordination fee will be added to all Hank’s Catering orders.
Delivery Fee – We deliver 7 days a week and require a minimum order of $1000. Delivery charges are based upon distance from our kitchen.
Confirmations & Cancellations
Pick-Up & Delivery Orders — All orders must be confirmed 72 hours in advance. 8% disposable packaging fee and 14% coordination fee added to all orders. Cancellations made prior to 72 hours of pick up or delivery time will not result in any charges to the Client. In the event of a cancellation, the Client will be charged 50% of final food and beverage total if canceled within 72 hours of pick up or delivery time, and 100% of final food and beverage if canceled within 24 hours of pick up or delivery time. All changes to order must be submitted 72 hours prior to pick up or delivery time. If changes are submitted after the 72 hour cut off, Hank’s reserves the right to make menu adjustments to accommodate the changes. These adjustments will be communicated to the Client prior to service. 25% deposit required at signing of order contract. $1000 minimum order per delivery.
OFFSITE STAFFED EVENT CATERING POLICIES
Guaranteed guest count and menu selections are due 7 days prior to the event. The guest count can INCREASE, but cannot decrease within the 7 days. Guaranteed guest count will be the minimum charged. In the event of a cancellation, the Client will be charged 25% of food and beverage if canceled within 7 days of event, 50% of food and beverage total if canceled within 72 hours of event, and 100% of final food and beverage if canceled within 24 hours of event. All changes to food and beverage must be submitted 48 hours prior to the event. If changes are submitted after the 48 hour cut off, Hank’s reserves the right to make menu adjustments to accommodate the changes. These adjustments will be communicated to the Client prior to service. Venue fees will be passed on to the Client, if applicable. If the Client chooses to use disposable service, there will be an 8% fee added to the final bill. There is an 11% coordination fee and 20% service charge added to all staffed events. Additional services fees may apply, based on venue requirements. 25% deposit required at signing of event contract.
$1000 food and beverage minimum for staffed events.
ONSITE EVENT CATERING POLICIES
Food and beverage minimums vary seasonally, and by day and time. The food and beverage minimum does not include 8.25% sales tax or other fees. Menu is based on guest count and current menu offerings in our restaurant. In the event of a cancellation, the Client will be charged 25% of food and beverage if canceled within 7 days of event, 50% of food and beverage minimum if canceled within 72 hours of event, and 100% of food and beverage minimum if canceled within 24 hours of event.
Client may bring in dessert/cake, but must come from a licensed bakery.
If food and beverage minimum is not met, the remainder of dollars will be charged as a room fee, subject to 8.25% sales tax, coordination, and gratuity. There is a 9% coordination fee and 20% service charge added to all staffed events. Hank’s will present one check for the final bill.
25% of food and beverage minimum deposit required at signing of event contract.
Rentals
Traditional Place Setting – includes fork, knife, spoon (if applicable), salad plate, dinner plate, water glass (50 max)— $10 per setting
Traditional Appetizer/Dessert Setting includes fork, appetizer plate, paper cocktail napkin (50 max) — $5 per setting
Disposable Place Setting – includes biodegradable fork, knife, spoon (if applicable), napkin, plate, plastic cup — 8% added to food and beverage total.
Additional bar services and rentals (over 50 guests/additional rental items) available upon request. Staffing and third party fees apply.
Payment
Final payment, in full, is due five (5) days prior to the event. We accept payment via credit card over the phone, business check, our online payment portal, or through our credit card authorization form. A 3.65% credit card processing fee will be charged for online payments. Deposits are applied to the final bill.
Rush Orders
Events booking within seven (7) days - four (4) days prior to event will incur a 10% rush order charge. Events booking three (3) days or less will incur a 20% rush order charge. Rush order contracts must be signed within 24 hours of booking to ensure product, packaging, staffing, and delivery availability. Your order is not confirmed until the contract is approved and the deposit is submitted.